Expert Telecom Dispute Resolution and Contract Review for Businesses
We provide personalized specialised dispute resolution services for small to medium sized businesses throughout the UK.
Privacy Policy
At The Telecoms Advocate, we are committed to safeguarding the privacy and personal data of our website visitors and clients. This privacy policy outlines how we collect, use, and protect your information in accordance with the General Data Protection Regulation (GDPR) and other applicable laws.
1. Information We Collect
We may collect personal information in the following circumstances:
- When you contact us through our website.
- When you subscribe to our services or newsletter.
- During the process of resolving disputes on your behalf.
The types of information we may collect include:
- Your name, business name, and contact details (email address, phone number).
- Details of your telecom contract or dispute for the purpose of providing our services.
- Billing and transaction information if you engage our services.
2. How We Use Your Information
We will only use your personal information for the following purposes:
- To provide and manage the services you request from us.
- To communicate with you regarding your case or inquiries.
- To comply with legal obligations.
- To improve the services we offer and our website's functionality.
We do not sell, rent, or share your personal information with third parties for marketing purposes.
3. Data Protection and Security
We take your privacy seriously and use appropriate technical and organizational measures to protect your data against unauthorized access, alteration, or disclosure.
4. Cookies
Our website may use cookies to improve user experience and track website performance. You can adjust your cookie settings through your browser at any time.
5. Your Rights
Under GDPR, you have the right to:
- Access the personal information we hold about you.
- Request correction or deletion of your personal data.
- Restrict or object to the processing of your data.
- Withdraw your consent at any time if applicable.
To exercise any of these rights, please contact us at thetelecomsadvocate@outlook.com.
6. Retention of Data
We will only retain your personal data for as long as is necessary to fulfil the purposes outlined in this policy, or to comply with legal, accounting, or reporting requirements.
7. Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or relevant regulations. We encourage you to review this page periodically for any updates.
8. Contact Us
If you have any questions about this privacy policy or how we handle your data, please contact us at:
The Telecoms Advocate
Email: thetelecomsadvocate@outlook.com
Address: Private
Terms & Conditions
Terms and Conditions
1. Introduction
Welcome to The Telecoms Advocate. By engaging our services, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully before using our services.
2. Services Provided
The Telecoms Advocate provides the following services:
· Contract review.
· Telecom dispute resolution.
· Advisory services.
· Other related services.
2.2 The Telecoms Advocate does not provide legal representation in court and is not a substitute for legal counsel.
2.3 If a solicitor or barrister is required, The Telecoms Advocate will suggest and arrange counsel on your instruction.
2.4 Our role is to act as an intermediary in telecom disputes and provide advice based on our experience in the industry.
2.5 Referral to Solicitors or Barristers
2.5.1 In cases where the complexity, value, or risk of a dispute exceeds the scope of The Telecoms Advocate’s services, we may recommend involving a solicitor or barrister for further legal support.
2.5.2 The Telecoms Advocate has established relationships with trusted legal professionals and can facilitate introductions to these experts upon the client’s instruction.
2.5.3 While we assist in preparing and referring such cases, the engagement and terms of service with the solicitor or barrister will be directly between the client and the legal professional.
2.5.4 The Telecoms Advocate will not be held liable for the actions, advice, or outcomes delivered by third-party legal professionals engaged through our recommendations.
3. Fees and Payment Terms
3.1 Success-Based Fees:
3.1.1 Fees are calculated as a percentage of the amount recovered, saved, or resolved during the dispute.
3.1.2 For example: If you are facing a £10,000 debt and we successfully clear this amount, our fee will be based on the £10,000 debt that has been resolved.
3.1.3 The standard fee is 15-20% of the total recovered unless otherwise agreed in writing prior to commencing services.
3.2 Subscription-Based Services:
3.2.1 For ongoing support, a monthly subscription fee may apply.
3.2.2 The details and cost of this subscription will be outlined in the engagement agreement.
3.3 Payment Terms:
3.3.1 Invoices are issued upon resolution of the case and are payable within 30 days.
3.3.2 Late payments may incur interest charges in accordance with applicable laws.
3.4 No Recovery, No Fee:
3.4.1 For success-based cases, no fees will be charged if no resolution or recovery is achieved.
4. Client Responsibilities
4.1 Clients are responsible for providing accurate information and documentation relevant to their telecom disputes. This includes copies of contracts, bills, and communication with telecom providers.
4.2 Clients must notify The Telecoms Advocate promptly if there are any changes to the details of their dispute.
5. Limitation of Liability
5.1 The Telecoms Advocate is not liable for any indirect, incidental, or consequential damages arising from the use of our services, including lost revenue or business opportunities.
5.2 While we strive to achieve favourable outcomes, results cannot be guaranteed, and we are not responsible for actions taken by telecom providers or regulatory bodies.
6. Confidentiality and Data Protection
6.1 We are committed to protecting the privacy of our clients. Any information provided to us will be kept confidential and used solely for the purpose of resolving disputes or providing the agreed services.
6.2 Our data protection practices comply with the General Data Protection Regulation (GDPR). Please refer to our Privacy Policy for more details.
7. Dispute Resolution
7.1 Any disputes arising under these terms will be resolved through negotiation in good faith. If an agreement cannot be reached, the matter will be referred to mediation before any legal proceedings.
7.2 This agreement is governed by the laws of England & Wales, and any disputes will be subject to the exclusive jurisdiction of the courts in Wiltshire, UK.
8. Termination of Services
8.1 Either party may terminate the agreement with 30 days’ written notice. Upon termination, the client agrees to pay for any services rendered up to the date of termination.
8.2 The Telecoms Advocate reserves the right to terminate the agreement immediately if the client fails to comply with these terms or engages in conduct that is illegal, untruthful, or harmful to our business.
9. Amendments
9.1 The Telecoms Advocate may amend these Terms and Conditions from time to time. Clients will be notified of any changes, and continued use of our services constitutes acceptance of the updated terms.
10. Contact Information
10.1 For any questions or concerns about these Terms and Conditions, please contact us at:
• Email: thetelecomsadvocate@outlook.com
• Address: Private