Testimonials

The Telecoms Advocate remained consistently present throughout what turned out to be a lengthy and complex process. Communication was regular and expectations were handled realistically — progress wasn’t rushed, but it was steady and clearly explained. In particular, Ashaanya, who advocated on our behalf, was professional, accessible, and stayed engaged from start to finish. They didn’t disappear when things slowed down, which made a real difference. Overall, a reliable and professional service that showed genuine commitment over time. https://www.facebook.com/NuadBoranThaiMassage/directory_contact_info

“The Telecoms Advocate helped us reduce our unfair termination fees by thousands. They were very helpful and I would highly recommend them!” https://naishfelts.com/

“The Telecoms Advocate helped us escape an unfair and costly (£33k) contract with a major telecoms provider and the finance company that provided their leases. Their knowledge and practical guidance on how to respond were invaluable. We couldn’t have resolved it without their expertise.” https://cltravelltd.co.uk/

“We would like to say a big thank you to James, and to say he is fantastic at his job. We can definitely say we would highly recommend to anyone out there having telecom problems.

We were having terrible problems with a major telecom company and felt like no one would listen to our complaints.

After talking the problems over with another provider they recommended we get in touch with James. He is so helpful and took all the stress from the daily emails and phone calls.

In the end he recovered over £44k for us!
A brilliant result and new provider for us.
Big thank you James.” https://www.zoargaragehelston.co.uk/

“We were recommended to get in touch with The Telecoms Advocate after spending a small fortune over a year on a solicitor who didn’t help our situation at all.

Straight away after our first contact with him, James was on the ball and his advice was incredible, we were struggling to get out of a ridiculous contract which we knew could never be provided.

James could tell we were all fed up and stressed, he took all the pressure off as he guided us through all the legal jargon with his calm manner and outstanding knowledge of the telecom Industry.

He answered our calls and emails immediately and nothing was too much trouble! He of course got us out of the contract and we were delighted, after thinking we would be stuck in a crazy situation for the foreseeable future, we can know all breathe a sigh of relief, thanks to James! We cannot say enough how grateful we are, he is a true gent and a gem of a find and I only wish more people were like him!!!” https://sherburnrubber.co.uk/

“James Brookbank at The Telecoms Advocate is a rare find. Thoughtful, principled, and remarkably calm even for an American! He’s been supportive every step of the way, helping me make sense of the complicated telecoms jargon and navigating the endless red tape.

I’d been hitting dead ends for months. James found a new way forward and just kept pushing. Even when solicitors had no solution!

He’s never patronising. He’s tenacious, persistent, and deeply kind. I honestly don’t know how we would have got through this without him. We’re very, very grateful for everything he’s done.” https://passmorecleaning.co.uk/

“We found ourselves trapped in a terrible 7 year phone contact with hidden costs, after being misled by a salesman from a well-known telecommunications company. I was recommended to contact The Telecoms Advocate.

From the first call, I knew they had our back. They guided and supported us through an incredibly difficult time with compassion and expertise. Thanks to their advice, our contract was terminated with no charges an outcome we never thought possible. Their knowledge and genuine care made all the difference. Highly recommended.”

“I first got in touch with James (aka the telecoms advocate) after helping a potential client review their ISP bills. It didn’t take long to realise they were being absolutely rinsed. Old contracts still live, new services dumped on top without cancelling the old ones, leased hardware, and eye watering costs for what was basically broadband and two phone lines.

This was a small Cornish business with fewer than eight staff, somehow paying over £4,000 a quarter. Whether they ended up being my customer or not wasn’t the point. I couldn’t just ignore it. It went against everything Corn on the Comms stands for: transparency, honesty, and actually supporting local businesses, not bleeding them dry.

So I passed it all over to James, with a full technical breakdown of why it was so wrong. He didn’t need much convincing. He grabbed the case and got stuck in.

I hate confrontation, and this was all well outside my comfort zone. But James kept reminding me that letting this stuff slide helps no one, and that there are probably loads of others in the same boat, unknowingly burning thousands. He kept things calm, professional, and always kept me and the client in the loop.

A few rollercoaster months later, he delivered. Between avoided contract costs and direct refunds, the client saved over £43,000, and they’re now free to find a supplier who’s actually on their side.

James was professional, genuine, and a good laugh to work with. We’ll definitely be teaming up again.” https://cornonthecomms.co.uk/

“I contacted The Telecoms Advocate after my business was supplied with a large volume of invalid marketing leads by a company claiming to be GDPR-compliant. Despite raising serious concerns, we were met with resistance, delay, and attempts to shift blame.

The Telecoms Advocate immediately understood the situation, guided me through the legal and regulatory angles, and helped me draft a formal complaint that was firm, professional, and accurate. They provided strategic insight into data protection, contract law, and how to manage shell company tactics and they supported me in negotiating a full refund and termination of the agreement.

Their help prevented what could have been a prolonged and expensive dispute. I genuinely believe I would not have reached a resolution without their support. I wouldn’t hesitate to recommend them to anyone facing commercial malpractice in the telecoms or lead generation sectors.”

“We referred our client to The Telecoms Advocate after their existing supplier was holding them to a contract that they hadn’t delivered on even after many months of promises.

Our client was quoted some eye watering cancellation charges to exit the alleged contract and were effectively being ignored by the supplier.
Upon recommendation from another telecoms dealer, we introduced our client to The Telecoms Advocate.

Fast forward a month or so and we now have an overjoyed client that is totally free of any contract and called me up personally to say that The Telecoms Advocate is legendary!.

I’ve personally been in the telecoms industry for over 20 years and know all too well how big telcos can tie SMEs up in legal jargon and use strong arm tactics to enforce unfair contracts.

From my knowledge, there is no other company that specialise in this unique service.
Hats off to The Telecoms Advocate! https://www.atlanticcomms.co.uk/

“I cannot speak highly enough of this company. In 50 years of trading, it is probably one of the best and most transparent companies I have had the pleasure of dealing with. We felt that we were being had over by a fairly large telecoms company, who unjustly tried charging us over 6k. The Telecoms Advocate became involved and took the case to CICAS. Not only was their claim dismissed but we were awarded compensation. Highly recommend.” https://www.r-m-services.com/

“The Telecoms Advocate successfully helped us to exit a contract with our existing large national telecoms provider due to breach of contract with no termination fees which was a great result. We found The Telecoms Advocate to be extremely easy to deal with a made the process extremely easy for what can be a very stressful experience. Would definitely recommend The Telecoms Advocate and the telecoms contract review to other businesses in a similar position.” https://www.vincenttractors.co.uk/

“We got in touch with The Telecoms Advocate after being hit with early termination charges running into tens of thousands of pounds when we tried to exit a contract with a very well-known telecoms provider.

James quickly got to the bottom of it. He actually took the time to read the contracts, challenged the weak arguments being made, and explained in plain English where the charges didn’t add up. There was no sales pitch or drama — just a clear plan and calm, straightforward handling of the situation.

Everything was dealt with properly through formal letters and negotiation. In the end, all termination charges were dropped, both accounts were closed with a zero balance, and we paid nothing. Considering what we were originally being asked to pay, that says it all.

If you’re a business stuck in a telecoms contract that feels unfair or overly complicated, I’d strongly recommend speaking to The Telecoms Advocate before accepting what you’re being told.” https://www.ambahydraulics.co.uk/

“Having been caught up in a dispute with my previous telephone provider, I was recommended to contact The Telecoms Advocate. James and his team were brilliant and kept reassuring me everything would be OK, even though my previous phone provider sent in the debt collectors for an eye watering early contract exit penalty of £19,000!!

I worked through the process with constant advice from The Telecoms Advocate, I put in a claim to the Communications Ombudsman who initially rejected the application and ruled in favour of the telephone provider. I then took this to appeal and finally WON the case. Without the professional advice from The Telecoms Advocate, I would have not got to a successful closure of my claim. Great service and highly recommended to anyone who is having a dispute with a telecommunications company.” https://www.av8cars.com/

“We had an outstanding experience working with James and his colleagues at The Telecoms Advocate. From start to finish, he demonstrated exceptional knowledge, professionalism, and determination. We were being significantly overcharged by a large telecom provider, and what initially felt like a hopeless situation was completely turned around thanks to his expertise.

He took the time to thoroughly analyse the billing, identify discrepancies, and clearly explain the issues in a way that was easy to understand. The strategic approach, attention to detail, and persistence paid off—successfully winning the case at appeal and ensuring the overcharging was addressed and resolved.

The outcome exceeded our expectations, and the savings achieved were substantial. I would highly recommend James to any organisation or individual facing billing disputes or complex telecom issues. An absolute professional and a pleasure to work with.“ https://www.simonjacksoncontractors.co.uk/

“Just wanted to say a huge thank you for helping us get out of that phone contract. We honestly don’t know what we would’ve done without you – it was such a relief to finally get it sorted, especially after realising we’d been completely misled by those conmen. Really appreciate you taking the time to help us through the whole process as it was very daunting. We’re very grateful.” Thimmegowda Associates Ltd (t/a G Pharmacy)