Terms and Conditions

Terms and Conditions

The Telecoms Advocate – Terms and Conditions (v2.1)

1. Introduction

By engaging the services of The Telecoms Advocate, you agree to be bound by these
Terms and Conditions. These govern the services we offer, your rights and
responsibilities, and how we work together. Please read them carefully.
Important Disclosure:
The Telecoms Advocate is not a solicitor and is not regulated by the Solicitors
Regulation Authority. We do not provide legal representation in court or reserved legal
activities under the Legal Services Act 2007. Our services are advisory in nature and
grounded in telecommunications industry expertise and regulatory guidance.

2. Services Provided

We offer the following:
• Contract review
• Telecom dispute resolution and negotiation
• Advisory services related to telecom compliance and charges
• Referral to solicitors or barristers if required
2.2 We do not represent clients in legal proceedings.
2.3 Where legal input is needed, we will recommend qualified professionals at your
request.
2.4 We act as an intermediary, combining regulatory expertise with practical negotiation
support.
2.5 Referral to Solicitors or Barristers
• 2.5.1 If a dispute is outside our remit due to complexity or value, we may
recommend legal professionals.
• 2.5.2 We may assist in preparing the case for referral and liaise as appropriate.
• 2.5.3 Any contract with a solicitor or barrister will be between you and them
directly.
• 2.5.4 Where we refer a matter to a solicitor and a successful outcome is
achieved, a reduced success fee may still be payable to The Telecoms Advocate
to reflect preparatory work and referral value (see Clause 3.1.4).
• 2.5.5 We are not liable for the work, advice or conduct of any third-party
professionals.

3. Fees and Payment Terms

3.1 Success-Based Fees:
• 3.1.1 Standard fees are calculated as 15–20% of the amount recovered, saved or
avoided unless otherwise agreed in writing.
• 3.1.2 Example: If we help you eliminate a £10,000 telecom charge, our fee will be
based on the £10,000 saved.
• 3.1.3 All fees will be confirmed in writing prior to engagement through our Client
Engagement Form.
• 3.1.4 If the case is referred to a solicitor and results in a successful outcome,
The Telecoms Advocate may charge a capped success fee of 5–7.5% of the
amount recovered, unless otherwise agreed. This ensures fairness and avoids
duplicated charges.
3.2 Subscription-Based Services (if applicable):
• 3.2.1 For ongoing advisory or support services, a monthly retainer may apply.
• 3.2.2 Subscription terms will be confirmed in your Engagement Agreement.
3.3 Payment Terms:
• Invoices are issued upon resolution and payable within 30 days.
• Late payments may attract interest under the Late Payment of Commercial
Debts (Interest) Act 1998.
3.4 No Recovery, No Fee:
• Where a success-based structure applies, if no resolution is achieved, no fee is
payable.

4. Client Responsibilities

Clients agree to:
• Provide accurate, complete and timely documentation relevant to the dispute.
• Notify us promptly of any changes or developments.
• Cooperate reasonably and in good faith throughout the matter.

5. Limitation of Liability

• We are not liable for indirect or consequential losses, including lost profits or
reputational harm.
• Our total liability under this agreement is capped at the value of fees paid by the
client for the specific matter.
• We do not guarantee outcomes and cannot control the actions of telecom
providers or regulators.

6. Confidentiality and Data Protection

• All client data is handled confidentially and in accordance with the UK GDPR and
Data Protection Act 2018.
• See our Privacy Policy for full details.

7. Termination of Services

7.1 Either party may terminate with 30 days’ written notice.
7.2 If you terminate before a resolution is reached, we may invoice a flat case
preparation fee of £395 + VAT, or where more substantial work has been carried out, a
time-based fee capped at £750 unless otherwise agreed.
7.3 If you settle directly with the telecom provider after we have contributed to the
outcome, the success fee (in full or in part) may still apply.
7.4 We reserve the right to terminate immediately if:
• You fail to cooperate;
• You provide false or misleading information;
• You act in breach of these Terms.

8. Dispute Resolution

• Any disagreement will be resolved amicably and in good faith.
• If unresolved, we agree to enter mediation before resorting to legal proceedings.

9. Applicable Law

This agreement is governed by the laws of England and Wales. Any legal proceedings
shall be brought in the courts of Wiltshire, UK.

10. Amendments and Version Control

These Terms may be updated from time to time. The current version is v2.1 – March
2025. Continued use of our services confirms acceptance of the latest terms.

11. Contact

For questions or complaints, please contact:
Email: [email protected]
Phone: 01722 672030 or 07432 865564