Expert Telecom Dispute Resolution and Contract Review for Businesses
We provide personalized specialised dispute resolution services for small to medium sized businesses throughout the UK.
The Telecoms Advocate
Resolving Telecom Disputes for UK Businesses
The Telecoms Advocate helps UK businesses address unfair practices by telecom providers. We specialise in contract reviews, dispute resolution, and billing error resolution, advocating for SMEs to ensure fair treatment. With success-based fees, we are invested in getting the best outcomes for your business. Let us protect your interests and simplify your challenges when dealing with, what is often a tough situation.
Welcome to The Telecoms Advocate
We provide expert dispute resolution services and advice to help you achieve the best outcome for your situation. Contact us today to schedule a free consultation.
Frequently Asked Questions
Please reach us at thetelecomsadvocate@outlook.com if you cannot find an answer to your question.
At The Telecoms Advocate, we specialize in resolving a wide range of telecom disputes for businesses. This includes:
- Billing Discrepancies: We help resolve issues such as overcharging, hidden fees, or incorrect charges on your telecom bills.
- Contract Disputes: If you're facing unfair contract terms, mis-selling, or being trapped in a contract that doesn’t reflect the agreed terms, we can assist in negotiating a resolution.
- Service Disruptions: We address problems like delayed service activation, porting delays, or failure to meet service level agreements.
- Termination Fees: If your provider imposes excessive fees for ending a contract early, we work to reduce or eliminate these charges.
- Dispute Escalation: For more complex cases, we escalate disputes to the appropriate regulatory bodies like Ofcom or ombudsman services on your behalf.
Our goal is to ensure that businesses receive fair treatment from their telecom providers. We stand ready to help resolve your telecom issues quickly and effectively.
Yes, we offer free consultations to all potential clients. Contact us today to schedule your consultation.
We operate on a success-based fee model for disputes, meaning you only pay us a small percentage of the savings or refunds we recover on your behalf. This ensures that we are fully invested in getting the best possible outcome for your business. For some services, we may offer subscription-based pricing, where clients pay a small monthly fee for ongoing support and discounted rates on individual cases. For some services there is a flat fee which we will charge in cases like a contract review. This will be arranged on a case by case basis and clients will be informed up front.
Yes! We provide contract review services to help businesses avoid being locked into unfair terms. We review telecom contracts for hidden fees, unclear terms, and clauses that could negatively affect your business. Our goal is to make sure you understand exactly what you're agreeing to and that your contract is fair and transparent.
Yes, we handle disputes with all major UK telecom providers, including mobile, broadband, and landline services. We also work with smaller telecom companies and can assist businesses dealing with telecom-related issues across a wide range of providers.
The timeframe for resolving a dispute can vary depending on the complexity of the case and the cooperation of the telecom provider. On average, disputes can take anywhere from a few weeks to several months. We will keep you updated throughout the process and work to resolve your case as quickly as possible.
We work with businesses of all sizes, from small sole traders to larger enterprises. Our services are tailored to the needs of each client, ensuring that whether you’re a small business or an SME, you’ll receive personalized support to resolve your telecom disputes effectively.
If you’re experiencing issues with your telecom provider, the first step is to gather documentation, including contracts, bills, and any communication with your provider. Contact us with the details of your dispute, and we’ll evaluate your case to determine the best course of action. We’ll handle all communications with the provider and work on your behalf to resolve the issue.
Your Trusted Legal Partner for Business or Consumer Matters
Spike Transport Services Ltd, Royston
Spike Transport Services Ltd, Royston
Spike Transport Services Ltd, Royston
"The Telecoms Advocate helped us escape an unfair and costly (£33k) contract with a major telecoms provider and the finance company that provided their leases. Their knowledge and practical guidance on how to respond were invaluable. We couldn’t have resolved it without their expertise." Roy, Director
Naish Felts Ltd, Salisbury
Spike Transport Services Ltd, Royston
Spike Transport Services Ltd, Royston
"The Telecoms Advocate helped us reduce our unfair termination fees by thousands. They were very helpful and I would highly recommend them!" Charlotte, International Customer Services Manager
RM Services Ltd, Loughborough
Spike Transport Services Ltd, Royston
RM Services Ltd, Loughborough
"I cannot speak highly enough of this company. In 50 years of trading, it is probably one of the best and most transparent companies I have had the pleasure of dealing with. We felt that we were being " had over" by a fairly large telecoms company, who unjustly tried charging us over 6k. The Telecoms Advocate became involved and took the case to CICAS. Not only was their claim dismissed but we were awarded compensation. Highly recommend. ."
Roger Coates. M.I.M.I.
Principal